Refund Policy

Last updated: 11 October 2026

A full refund within 14 days

If your kit doesn't work for your ceremony, ask within 14 days of your purchase and we'll refund the full amount. You don't need to give a reason. Write to support@ceremonymade.com with your purchase reference (it's in your receipt email).

Refunds go back to the card you paid with. Depending on your bank, they can take 5 to 10 business days to appear.

If we can't deliver your kit

If something goes wrong and we can't finish your kit to our standard, we refund you in full automatically and email you. You don't need to do anything.

If you cancel before your kit is ready

If you delete your order from your kit page before your kit is ready, we refund the full amount automatically. Once your kit is delivered, deleting it doesn't refund your purchase; ask for a refund as described above instead.

Free corrections

Before asking for a refund, remember you can correct names, the date and place, pronunciations and typos in your kit, free, up to five times, from your kit page.

Before you pay